Privacy Policy

A. Information You Provide Directly to Us

• Contact & Account Information: When you request a quote, book a demo, or contact our sales and engineering teams, we may collect your name, business email address, phone number, company name, and job title.
• Communications: Records of correspondence when you contact us via email, chat, or support channels.
• Billing Information: Payment details, billing addresses, and transaction history processed securely through our third-party payment processors.

B. Information Collected Automatically

When you navigate our website or use our APIs, we may automatically collect technical data, including:

• Log & Device Data: IP address, browser type, operating system, device identifiers, referring URLs, and pages visited.
• Usage Data: Interaction metrics, API request logs, timestamps, bandwidth usage, and performance telemetry to maintain our 99.98% uptime SLA.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking tools to analyze site traffic, remember user preferences, and optimize user experience.

• Public Data Scope: Our extraction pipelines target publicly available web pages, mobile application endpoints, and marketplaces.
• Client Data: Clients provide configuration parameters, target URLs, and schema requirements. We process this data strictly in accordance with our service agreements and data processing addendums (DPAs).

• Providing and Maintaining Services: Delivering custom data pipelines, live crawling feeds, API access, and cloud analytics dashboards.
• Customer Support & Communication: Responding to inquiries, scheduling demos, sending technical updates, and providing ongoing support.
• Improving Service Performance: Monitoring system health, optimizing median API latency (<200ms), and enhancing security protocols.
• Marketing & Business Development: Sending promotional communications, case studies, and updates regarding our enterprise data solutions (you may opt out at any time).
• Legal & Compliance Obligations: Fulfilling statutory requirements, enforcing our terms of service, and ensuring alignment with data privacy regulations.

• Service Providers: Trusted third-party vendors who assist us in operating our website, hosting cloud infrastructure (e.g., AWS, secure VPCs), processing payments, and analyzing traffic, under strict confidentiality obligations.
• Legal Requirements: If required to do so by law, court order, or governmental regulation, or to protect the rights, property, or safety of CrawlXpert, our clients, or others.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share information for any other purpose disclosed to you with your explicit consent.

• Encryption: Data is encrypted in transit (using TLS/HTTPS) and at rest.
• Access Controls: Strict least-privilege role-based access controls (RBAC) are enforced for our engineering and operational teams.
• Standards Alignment: Our infrastructure aligns with SOC 2 practices and ISO 27001 guidelines, ensuring full audit lineage from data source to final delivery.

• Right to Access: Request copies of your personal data we hold.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data under specific conditions.
• Right to Restrict or Object: Object to or limit our processing of your personal data.
• Right to Data Portability: Request transfer of your data to another organization in a structured, machine-readable format.